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Built for industry. Made to move people.
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Stop Losing Sales: Customer Experience in the age of AI.
AI can make a customer experience faster — or make a bad experience fail at scale.
Your customers do not experience marketing, sales, service, operations, and technology as separate departments. They experience one company.
In this practical keynote, Jeni reveals where disconnected promises, handoffs, systems, and expectations quietly erode trust and cost organizations sales. She shows leaders how to use AI to remove friction without removing the human judgment, connection, and accountability customers still need.
AI should remove friction — not remove the human relationship.
Four topics. One goal: turn insight into action.
Stop Losing Sales: Customer Experience in the Age of AI
How manufacturers can use AI to remove friction, protect human connection, align teams, and create a more consistent customer experience.
Manufacturing conferences, executive summits, sales meetings, dealer events, and automotive audiences.
Make It Like a Maven: Stop Losing Momentum
A practical, energizing keynote about creating the clarity, communication, confidence, and commitment required to turn big ideas into focused action.
Leadership conferences, entrepreneurial audiences, company meetings, and professional development programs.
How High-Performing Teams Stay Aligned
Why many execution problems are actually communication and alignment problems — and how leaders can create greater clarity, accountability, and momentum.
Executive teams, leadership retreats, boards, manufacturers, and cross-functional teams.
Make Every Touchpoint Earn Trust
How brand, sales, service, operations, and technology shape one connected customer experience — and how inconsistency erodes confidence.
Sales kickoffs, dealer conferences, association events, and customer experience programs.
Energy in the room. Action after the event.
"Jeni's energy and authenticity kept attendees fully engaged. Her Maven Mindset provided a clear, practical path from feeling stuck to taking meaningful action."
Nicole Bradle
No buzzwords. / No BS. / Just momentum.
A speaker who understands the room - and the business behind it.
Jeni is not a career speaker sharing theories from the sidelines. She is the Founder and CEO of HAVEN Creative, a growing brand and customer experience consultancy serving manufacturers and automotive organizations.
She brings real leadership experience, deep industry relevance, candid storytelling, and practical frameworks audiences can use when they return to work.
CEO Perspective
Lessons from actively leading and growing a multi-million-dollar company.
Industry Relevance
Experience across automotive, industrial manufacturing, heavy equipment, media, brand, sales, and customer experience.
Candid Storytelling
Personal stories, real examples, and humor that make complex ideas easier to remember.
Practical Tools
Clear language, memorable frameworks, and useful next steps.
Need more than a keynote? Put the conversation to work.
Jeni also facilitates executive retreats, board sessions, strategic alignment meetings, and workshops that help teams move from circular conversation to clear decisions.
Each engagement can include leadership interviews, structured facilitation, priority setting, accountable owners, and a documented action plan.
Define what matters most.
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Create shared direction and ownership.
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Turn decisions into accountable next steps.
You can't fix what you can't see
Small breakdowns across marketing, sales, service, operations, and technology can quietly cost your organization trust, momentum, and revenue.
Take the free Find the Friction Assessment to identify where misalignment may be making the experience harder for customers and employees.
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Experience Jeni before she takes your stage.
Hear how Jeni translates complex ideas, leads candid conversations, and connects strategy to real business challenges.
Hear Jeni explain the work, point of view, and practical approach behind HAVEN Creative.
Candid conversations with founders, leaders, and innovators about communication, trust, leadership, and creating meaningful momentum.
Jeni shares how HAVEN Creative began — and why communication, relationships, and investing in people remain at the center of her work.
A candid conversation about leadership, communication, momentum, and getting meaningful work done.
Frequently asked questions.
What types of events does Jeni speak at?
Can Jeni customize a keynote?
Does Jeni offer workshops in addition to keynotes?
Is Stop Losing Sales only for sales teams?
Does Jeni speak to manufacturing and automotive audiences?
How do we check Jeni's availability?